At OnlinePhotoPrinting.uk, we strive to ensure your satisfaction with every order. However, due to the custom nature of our products, we have specific guidelines regarding returns and refunds:

Damaged or Incorrect Products: If your order arrives damaged or does not match what you ordered, please notify us within 14 days of receiving the product. We will require a photo of the damaged or incorrect item sent to our customer service team. You can choose to receive a replacement or a full refund, including any shipping costs.

Custom Orders: As all our products are custom-made to your specifications, we cannot accept returns or offer refunds for items that are no longer wanted or were ordered in the wrong size. Please double-check your order details before completing the purchase.

Order Cancellations: If you need to cancel an order, please do so within 2 hours of placing it, as our production process begins swiftly. Unfortunately, we cannot cancel orders once production has started.

Refunds: Refunds will be processed within 14 days once we have confirmed the issue with your order. The refund will include the product cost and any related shipping expenses.

If you have any questions or need to report an issue with your order, please contact our customer service team for assistance.